Last updated: August 19, 2026

Order processing

We aim to process and dispatch orders as quickly as possible. Processing times, along with estimated delivery windows for your specific address, are shown at checkout before you pay.

Shipping and tracking

All orders are shipped with tracking. Once your order has been dispatched, you will receive an email with your tracking details so you can follow its progress. If you don't see this email, please check your spam or promotions folder.

Shipping costs

Shipping costs are calculated at checkout based on your delivery address and are shown before you complete your order. Any current shipping promotions (such as free shipping) will be clearly indicated at checkout.

Delays

Occasionally, deliveries may be delayed due to circumstances outside our control, such as customs processing or courier delays. If your order is taking longer than expected, please get in touch and we'll look into it for you.

Incorrect address

Please double-check your shipping address at checkout. We are not able to redirect a parcel once it has been dispatched, but we're happy to help if you contact us as soon as possible after placing your order.

Contact us

Questions about your delivery? Reach us via our contact page, or write to Charlotte Auckland, operated by Global Fleet LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.