Last updated: August 19, 2026

We want you to love what you ordered. This policy explains how returns, exchanges and refunds work, and sits alongside — not instead of — your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Your statutory rights

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993. If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund regardless of the timeframes below, and we will not ask you to pay for the return of a faulty item.

Change-of-mind returns

You may return most items within 30 days of delivery for a refund or exchange, provided the items are unworn, unwashed, undamaged, and in their original condition with tags attached. Swimwear must have any hygiene liner intact.

To start a return, please contact us via our contact page before sending anything back, so we can guide you through the process.

Non-returnable items

For hygiene reasons, earrings, and swimwear without an intact hygiene liner, cannot be returned unless faulty.

Return shipping

Unless the item is faulty, not as described, or the return is a result of our error, the cost of return shipping is the customer's responsibility. If the item is faulty or incorrect, we will cover the cost of the return.

Refunds

Once we receive and inspect your return, we will let you know whether the refund was approved. Approved refunds are issued to your original payment method. Please note it can take your bank or card provider additional time to reflect the refund in your account.

Exchanges

If you need a different size or colour, the fastest way is to return the original item and place a new order.

Contact us

For any questions about returns, refunds, or a faulty item, please reach us via our contact page, or write to Charlotte Auckland, operated by Global Fleet LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.